
Frequently asked questions.
Frequently asked questions.
Where do you serve?
Jpop Co is based out of Oklahoma City!
Do you travel outside your area?
Yes, our team can travel and can serve you outside of Oklahoma.
What is a Grab & Go Garland?
Our Grab & Go Garlands are an affordable option that still impress! They come fully made and ready for you to hang and style. Easy instructions and hanging materials are included.
When can I pick up my Grab & Go Garland?
Grab & Go Garlands can be picked up at our HQ. Please schedule your pickup on Tuesdays or Thursdays from 9 AM to 4 PM. You can collect your garland starting 7 days before your event.
How long do your balloons last?
We use the best balloons and materials, but some may pop or deflate sooner than expected. We can't promise that your balloons will last after delivery or pickup. Factors like weather, kids, pets, rough surfaces, and heat can affect their lifespan. We will replace any balloons that pop during transport or setup. Indoor balloon garlands can last 4+ weeks or more if kept away from heat and sunlight. Balloons installed outside in extreme weather conditions may last 1-3 days outside.
How long do you require for installation?
Installing our balloon décor takes time based on the design size. We inflate some balloons beforehand and can blow up more if needed during setup. Usually, we need 1.5 to 2 hours for installation.
How is the garland size determined?
The size of the balloon garland is determined by the number of balloon clusters, with each cluster measuring approximately 1 foot. Each cluster includes 6 balloons clustered together.
If we don’t have any questions and are ready to book, how do we do that and do we still need to fill out an inquiry form?
Yes! Even if you’re ready to book, we still need you to fill out an inquiry form. This allows us to confirm availability and gather important details, such as the size of the garland and the setup time allowed at your venue. For example, if we only have one hour to set up a 100ft garland, we’ll need to rent a U-Haul, pre-inflate the balloons, and bring in extra help, as this setup will require more than one artist. On the other hand, if we have all day to set up, the logistics and resource requirements may differ significantly.
How do I know what size garland to book?
Check out our gallery to see some of our favorite past projects! We’ve included designs in various sizes to give you a better idea of the options available. This is why submitting an inquiry is so important—so we can recommend the perfect size to match your vision. Our goal is to provide accurate quotes without overcharging or underestimating. If needed, we’ll also suggest alternatives to help fit your budget while achieving your dream balloon setup!
Why does two of the same sizes look different?
Every garland we create is unique because we tailor it to the specific space and work closely with our clients. Not all spaces are the same—a 15ft garland on a wide entrance differs from a 15ft garland on a compact backdrop. When you work with us, we assess the space and use our professional expertise to adjust the design for the best fit. Some spaces may benefit from a garland with a thicker base for a fuller look, while others might shine with a longer, more streamlined garland—all while using the same number of balloons.
I can't find the pictures I want!
If you can't find what you're looking for on our page, it doesn't mean we don't have it. We work on many projects, from simple to complex, but we can't post everything. Please ask us, and we'll let you know if we can help or refer you to a skilled local artist who can.
How do I inquire?
Complete the online inquiry form with all details about your event. After submitting, wait 24-48 hours for us to review and contact you!
I'm ready to book! What's next?
We're excited to work with you and make your event amazing! After our discussion, we’ll send you the contract and invoice. The invoice will include a 50% deposit that’s due when you book. The rest should be paid at least 7 days before your event. The total must be settled in advance before we arrive.
What is your cancellation policy?
If you need to change your booking, I’m happy to help and will apply your deposit to a future booking within the next 6 months. Deposits are non-refundable because we use them to buy materials and reserve your date, which means we may have turned down other work to prioritize your event.